Assessor Resource

CHCSOH005
Manage tenancy rent and rental arrears

Assessment tool

Version 1.0
Issue Date: May 2024


This unit describes the knowledge and skills required to manage all aspects of tenancy rent and rental arrears.

This unit applies to work in a social housing context. Workers are required to exercise judgement and sensitivity when working with clients within clearly defined processes and procedures.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Manage rent

1.1 Calculate rents and other charges using organisation procedures and appropriate computer information systems

1.2 Conduct rent reviews using organisation procedures and fulfilling legal requirements

1.3 Discuss rent calculations and rent reviews with tenants and other relevant parties

1.4 Document actions in accordance with role and organisation requirements

2. Manage arrears and tenant debt procedures

2.1 Reconcile and prioritise accounts taking into consideration all pending adjustments

2.2 Apply early intervention strategies to maximise sustainability of tenancies prior to consideration of any termination procedures

2.3 Complete arrears and/or tenant debt reports which provide sufficient information to support further action

2.4 Review and manage systems generated arrears and/or debt communication to tenant

3. Review client payment history and initiate recovery action

3.1 Access and review rental account and tenant charge systems to gather information on client payment history

3.2 Carry out recovery actions on accounts in arrears according to organisation requirements.

3.3 Provide referrals to credit counselling if required

3.4 Monitor client offers to repay arrears and or debts

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Manage rent

1.1 Calculate rents and other charges using organisation procedures and appropriate computer information systems

1.2 Conduct rent reviews using organisation procedures and fulfilling legal requirements

1.3 Discuss rent calculations and rent reviews with tenants and other relevant parties

1.4 Document actions in accordance with role and organisation requirements

2. Manage arrears and tenant debt procedures

2.1 Reconcile and prioritise accounts taking into consideration all pending adjustments

2.2 Apply early intervention strategies to maximise sustainability of tenancies prior to consideration of any termination procedures

2.3 Complete arrears and/or tenant debt reports which provide sufficient information to support further action

2.4 Review and manage systems generated arrears and/or debt communication to tenant

3. Review client payment history and initiate recovery action

3.1 Access and review rental account and tenant charge systems to gather information on client payment history

3.2 Carry out recovery actions on accounts in arrears according to organisation requirements.

3.3 Provide referrals to credit counselling if required

3.4 Monitor client offers to repay arrears and or debts

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
Reconcile and prioritise accounts taking into consideration all pending adjustments 
Apply early intervention strategies to maximise sustainability of tenancies prior to consideration of any termination procedures 
Complete arrears and/or tenant debt reports which provide sufficient information to support further action 
Review and manage systems generated arrears and/or debt communication to tenant 
Access and review rental account and tenant charge systems to gather information on client payment history 
Carry out recovery actions on accounts in arrears according to organisation requirements. 
Provide referrals to credit counselling if required 
Monitor client offers to repay arrears and or debts 
 
 
 
 

Forms

Assessment Cover Sheet

CHCSOH005 - Manage tenancy rent and rental arrears
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CHCSOH005 - Manage tenancy rent and rental arrears

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: